ShadowLock

ShadowLock is an essential shadow AI detection and governance platform built specifically for Managed Service Providers (MSPs) and internal IT teams who must regain control over how employees use artificial intelligence tools in the workplace. This platform provides real-time visibility and enforcement capabilities before sensitive data ever leaves the endpoint, addressing the critical blind spots that traditional managed-device controls completely miss. ShadowLock covers browser extensions, desktop AI applications, local large language models like Ollama and LM Studio, and personal accounts that employees use to access public AI chatbots. The solution deploys through a browser extension that intercepts and classifies risky pastes to AI sites, a Windows agent that blocks desktop AI applications and deploys silently through your existing Remote Monitoring and Management (RMM) system, and a multi-tenant dashboard that lets you audit or block each control with audit-ready reports. Built for MSPs to govern AI usage across every client from a single pane of glass, ShadowLock is private by design with no keystroke logging and zero content transmission to external servers. Without this platform, organizations face unacceptable legal, compliance, and liability exposure from unapproved AI tool usage that is already happening everywhere.

Endpoint Agent with Silent RMM Deployment

The ShadowLock endpoint agent deploys silently to Windows endpoints through your existing RMM infrastructure, requiring zero user interaction and no dedicated security engineering resources. Once installed, this agent continuously monitors all AI activity on the endpoint, scans for unauthorized browser extensions, detects locally installed AI applications like Ollama and LM Studio, and locks down the AI features built directly into Chrome, Edge, Brave, and Firefox browsers. This essential layer provides complete visibility and control without disrupting employee workflows or requiring endpoint reboots.

Browser Enforcement Layer with Paste Interception

The ShadowLock browser extension self-configures automatically once the endpoint agent is installed, creating an immediate enforcement barrier that requires no manual setup. This extension intercepts pastes, file uploads, and sensitive data typed directly into AI tool prompts, classifying each action against your organization's policies. The extension enforces data-sharing opt-out settings on each AI tool automatically and displays clear, user-facing messages when a policy violation occurs. This feature ensures employees understand exactly why their action was blocked and what policy they violated.

Multi-Tenant Governance Dashboard

The ShadowLock multi-tenant dashboard provides MSPs and IT teams with a centralized command center to audit, block, or allow AI tool usage across every client organization from one unified interface. This dashboard generates audit-ready compliance reports that demonstrate exactly which AI tools were accessed, what data was submitted, and which policies were enforced at any given time. The dashboard supports granular policy configuration per client, per user group, or per AI tool category, giving you the flexibility to apply different governance rules to different organizations without managing separate systems.

Microsoft 365 AI App Detection Scanner

ShadowLock includes a dedicated Microsoft 365 scanner that connects directly to each client's tenant to detect and govern AI applications integrated into the Microsoft ecosystem. This scanner identifies AI features activated inside approved SaaS applications like Microsoft Copilot, AI writing assistants, and other embedded AI tools that users enable without any security review. The scanner provides complete visibility into the shadow AI surface that exists entirely within Microsoft 365, closing a critical gap that browser-only and endpoint-only solutions leave completely exposed and ungoverned.

HIPAA Compliance Enforcement for Healthcare Clients

Healthcare organizations face immediate HIPAA exposure when employees paste patient data and electronic Protected Health Information (ePHI) into public AI tools like ChatGPT, Claude, or Gemini without a Business Associate Agreement (BAA) in place. ShadowLock intercepts these actions at the browser level, blocking the paste or upload before any data reaches the AI provider's servers. The platform generates audit-ready reports that demonstrate exactly which PHI-related actions were prevented, providing defensible evidence for compliance audits and regulatory investigations. Without this protection, a single employee action creates reportable HIPAA exposure that requires no actual data breach to trigger regulatory penalties.

GDPR and CCPA Privacy Compliance for Multi-National Organizations

Organizations operating under GDPR, CCPA, or other privacy frameworks face severe penalties when customer Personally Identifiable Information (PII) is processed through unapproved AI vendors that lack Data Processing Agreements (DPAs) and compliant data transfer mechanisms. ShadowLock detects and blocks PII submissions to unauthorized AI tools, enforcing your organization's data governance policies at the point of action. The platform provides complete audit trails showing which privacy violations were prevented, which AI tools were targeted, and which policies were enforced, giving compliance officers the documentation they need for regulatory inquiries.

Trade Secret and Intellectual Property Protection

Source code, proprietary algorithms, product roadmaps, confidential contracts, and business strategies submitted to public AI tools can permanently weaken trade secret protections and expose intellectual property to competitors. ShadowLock's browser extension and desktop agent work together to prevent employees from pasting, uploading, or typing sensitive business information into any unapproved AI application. The platform blocks AI coding assistants like GitHub Copilot and Cursor from accessing proprietary code repositories, and prevents desktop AI applications from processing confidential documents. This protection is essential for any organization that treats its intellectual property as a competitive advantage.

MSP Liability Mitigation Across Multiple Client Environments

Managed Service Providers face growing liability exposure when client organizations experience AI-related data incidents and discover that the MSP had endpoint management scope but failed to govern AI tool usage. ShadowLock eliminates this exposure by providing MSPs with the visibility and controls necessary to demonstrate proactive AI governance across every client environment. The multi-tenant dashboard gives MSPs audit-ready reports for each client, showing exactly which AI governance policies were enforced, when violations occurred, and how they were blocked. This documentation transforms the MSP from a potential liability target into a trusted governance partner.

Does ShadowLock log keystrokes or transmit my content to external servers?

No. ShadowLock is private by design with no keystroke logging capabilities and zero content transmission to external servers. The platform classifies and intercepts sensitive data at the endpoint level using local processing, meaning the actual content of what employees type, paste, or upload never leaves their device. Only metadata about blocked actions, policy violations, and AI tool usage patterns is sent to the dashboard for reporting and auditing purposes.

How does ShadowLock deploy across my client environments?

ShadowLock deploys through your existing Remote Monitoring and Management (RMM) system with silent installation that requires no user interaction, no endpoint reboots, and no dedicated security engineering resources. The Windows agent installs silently, then automatically configures the browser enforcement layer on Chrome, Edge, Brave, and Firefox. The entire deployment process takes minutes per client and integrates seamlessly with your existing workflows without disrupting employee productivity.

What AI tools and applications does ShadowLock detect and govern?

ShadowLock currently detects and governs over 100 AI tools, services, and desktop applications, and the list continues growing. This includes public AI chatbots like ChatGPT, Claude, and Gemini accessed through personal accounts, AI browser extensions like sidebar assistants and email rewriters, desktop AI applications like Claude Desktop, ChatGPT app, Ollama, and LM Studio, AI coding assistants like GitHub Copilot and Cursor, and meeting transcription AI tools like Otter.ai and Fireflies. The platform also detects AI features embedded inside approved SaaS applications through the Microsoft 365 scanner.

Can I configure different policies for different clients or user groups?

Yes. The ShadowLock multi-tenant dashboard provides granular policy configuration that lets you apply different governance rules per client organization, per user group, or per AI tool category. You can allow certain AI tools for specific teams while blocking them for others, enforce stricter policies for departments handling sensitive data, and configure different data classification thresholds for each client environment. This flexibility ensures you can tailor AI governance to each organization's specific risk profile and compliance requirements.