Interhubz

Interhubz is a powerful integration tool designed to seamlessly connect Intercom and HubSpot, addressing the significant challenges faced by support and sales teams. This innovative solution eliminates timeline clutter by consolidating communication into a single, coherent note per conversation, thus enhancing readability and context. Built for teams where support operates on Intercom and sales or customer success relies on HubSpot, Interhubz ensures both systems are in sync without the manual effort typically required. With intelligent contact matching and automated ticket management, Interhubz streamlines workflows, improves collaboration, and reduces the chaos associated with fragmented communication. Ultimately, it empowers teams to focus on what matters most: delivering exceptional customer experiences.

One Note Per Conversation

Interhubz transforms multiple Intercom messages into a single, concise HubSpot note, preserving the entire conversation transcript along with relevant attachments. This feature cuts down on noise and enhances clarity within your team's CRM, making it easier for sales and support to access critical information efficiently.

Intelligent Contact Matching

Using advanced algorithms, Interhubz intelligently matches contacts and companies based on email, phone numbers, and custom properties. This eliminates duplicates, ensuring that your CRM remains organized and that team members can easily access the most pertinent information without confusion.

One-Click Ticket Creation

With Interhubz, creating HubSpot tickets from Intercom is as simple as a single click. This feature not only simplifies the ticket creation process but also ensures that the status of each ticket is synchronized bi-directionally, keeping all stakeholders informed and aligned without the need for manual updates.

Noise Guards

Interhubz includes configurable noise guards that automatically filter out low-value conversations, such as bot interactions and spam. This ensures that your HubSpot timeline is populated only with meaningful engagements, allowing your team to focus on high-priority interactions and improving overall efficiency.

Streamlined Customer Support

Interhubz allows support teams to manage customer interactions more effectively by consolidating conversations into a single note. This makes it easier for support agents to track customer issues and resolutions, leading to faster response times and improved customer satisfaction.

Enhanced Sales Collaboration

Sales teams benefit from clear, organized insights into customer interactions logged in HubSpot. With the ability to view a complete conversation history, sales representatives can engage with leads more effectively, tailoring their approach based on prior interactions captured by the support team.

Efficient Ticket Management

By enabling one-click ticket creation and real-time synchronization of ticket statuses, Interhubz simplifies the ticket management process. Teams can focus on resolving issues without worrying about updating multiple systems, reducing the risk of miscommunication and delays.

Noise Reduction for Better Insights

With the noise guards feature, organizations can ensure that only valuable customer interactions are captured in HubSpot. This reduces clutter and allows teams to analyze engagement data more effectively, leading to better strategic decisions based on accurate insights.

How does Interhubz improve communication between support and sales teams?

Interhubz consolidates multiple Intercom messages into a single, readable note in HubSpot, ensuring that both support and sales teams have access to the same comprehensive conversation history. This alignment fosters better collaboration and understanding between departments.

Is it easy to set up Interhubz?

Absolutely! Interhubz can be set up in just a few minutes with a simple one-click OAuth connection for both Intercom and HubSpot. There are no complex API keys or technical configurations required, making it accessible for all team members.

What kind of noise filtering does Interhubz provide?

Interhubz offers advanced noise guards that automatically filter out bot conversations, spam, and low-value interactions from being logged in HubSpot. Users can customize these filters to suit their specific needs, ensuring only meaningful conversations are captured.

Can I access Interhubz on both Intercom and HubSpot?

Yes, Interhubz is available as an integration on both the Intercom App Store and HubSpot Marketplace. This means users can manage their workflows seamlessly across both platforms without any disruption.