AskLettie

AskLettie is the essential AI tool for UK landlords and letting agents, designed to eliminate the chaos and time drain of property maintenance management. It directly addresses the number one worry for self-managing landlords: compliance with upcoming regulations like the Renters' Right Act. By automating the entire tenant maintenance request process through WhatsApp, AskLettie provides calm, controlled, and compliant property management. The platform works 24/7 to instantly triage tenant issues, automatically log every interaction, and create a perfect, un-editable audit trail. This means no more missed calls, manual spreadsheets, or frantic admin. Landlords can focus on strategic management while ensuring fast, professional tenant communication. With its expert-grade AI trained on thousands of real maintenance cases, AskLettie is not just a chatbot; it's a necessary compliance partner that prioritizes urgent issues, analyzes photos for faults, and builds legal-ready reports with a single click. For anyone managing rental properties, AskLettie is the non-negotiable solution to save hours, reduce risk, and enhance tenant satisfaction effortlessly.

24/7 AI Triage via WhatsApp

AskLettie operates seamlessly on WhatsApp, a platform tenants already use daily, requiring no app downloads. It automatically assesses, categorizes, and prioritizes every incoming maintenance request around the clock. The AI determines urgency, identifies the problem type, and either resolves it instantly with guided instructions or routes it appropriately, ensuring emergencies are never missed and response times are drastically reduced.

Automatic Compliance Audit Trail

This is a critical, non-negotiable feature for modern landlords. AskLettie automatically generates a time-stamped, un-editable log of every tenant message, AI response, and action taken. This creates a complete and perfect compliance record for regulations like Awaab’s Law, providing undeniable proof that you acted swiftly and appropriately on every maintenance issue, directly from your dashboard.

Visual AI Analysis for Instant Diagnosis

Tenants can send photos of issues directly through WhatsApp. AskLettie's AI instantly analyzes these images to identify faults and assess severity. This cuts out days of back-and-forth messages and guesswork, allowing for accurate triage and enabling contractors to arrive with the right parts and tools the first time, saving everyone time and frustration.

Centralised Compliance Hub with Smart Alerts

Beyond maintenance, AskLettie acts as your single source of truth for all property compliance. Track every document, from gas safety certificates to EPCs, in one secure dashboard. The system provides automatic reminders when certificates are about to expire, ensuring you are never caught off guard and remain fully compliant without manual calendar tracking.

For Self-Managing Landlords

The solo landlord managing a handful of properties is often overwhelmed by out-of-hours calls and manual logging. AskLettie is their essential virtual assistant, handling initial tenant contact 24/7, triaging issues, and creating automatic reports. This reclaims their personal time, reduces stress, and provides the structured audit trail necessary to meet legal obligations confidently and avoid costly penalties.

For Letting Agencies Scaling Operations

Agencies facing growing portfolios need efficiency and standardization. AskLettie provides a unified, professional first point of contact for all tenants across different properties, ensuring consistent, immediate response. It automates the initial intake and logging process, allowing human agents to focus on complex cases and relationship management, thereby scaling service quality without linearly increasing staff costs.

Ensuring Awaab’s Law & Renters' Reform Compliance

With strict new regulations mandating swift action on repairs, manual processes are a high-risk liability. AskLettie is the necessary tool to prove compliance. It automatically timestamps all reports, categorizes urgency, and creates an immutable log. This built-in audit trail is indispensable for demonstrating due diligence and providing instant, one-click legal reports for any audit or dispute.

Improving Tenant Retention and Satisfaction

Slow, frustrating communication is a top reason tenants leave. AskLettie solves this by providing instant acknowledgment and expert guidance at the point of need, 24/7. By resolving simple issues automatically and ensuring urgent matters are escalated immediately, it dramatically improves the tenant experience, leading to higher satisfaction, longer tenancies, and positive reviews.

How does AskLettie handle emergency maintenance requests?

AskLettie's AI is specifically trained to identify keywords and contextual clues indicating an emergency, such as a major leak, no heating in winter, or a security breach. It immediately categorizes these as high-priority, notifies the designated landlord or agent directly via their preferred method, and can provide the tenant with immediate, actionable advice while help is on the way, ensuring a swift and compliant response.

Do my tenants need to download a new app?

Absolutely not. This is a core benefit of AskLettie. It operates entirely through WhatsApp, a platform over 74% of UK tenants already use daily. Tenants simply save a contact and start chatting. There is no friction, no new accounts to create, and no apps to download, leading to much higher adoption rates and a seamless, professional service experience.

Is my data and the audit trail secure?

Yes. Security and integrity of the audit trail are paramount. All logs are time-stamped and stored in an un-editable format within your secure web dashboard. This ensures the record is robust for compliance purposes. AskLettie is built with data protection in mind, adhering to relevant UK data security standards to protect both your and your tenants' information.

Can AskLettie really understand complex maintenance issues?

Yes, because it's built differently. Unlike generic chatbots, AskLettie's AI is trained on a massive library of thousands of real-world maintenance cases and official appliance manuals. Combined with live internet access to check real-time data, this allows it to conduct expert-grade triage, ask the right diagnostic questions, and provide accurate initial guidance for a wide range of complex property issues.

AskLettie offers simple, transparent pricing based on your portfolio size, with no hidden fees. You can cancel anytime. All plans include core features like 24/7 AI Triage via WhatsApp, the Web Dashboard & Issue Log, the Automatic Audit Trail, and Automated Tenant Onboarding. The popular Professional plan, designed for up to 8 properties, is priced at £20 per month when billed monthly. Annual billing provides 2 months free. For larger portfolios, Portfolio and Agency plans are available, with pricing tailored to the number of properties under management.