AskLettie

About AskLettie

AskLettie is a revolutionary AI-driven tool designed to streamline the tenant maintenance request process through WhatsApp. It serves landlords and letting agents by automating the triage of tenant issues around the clock, ensuring that maintenance requests are handled efficiently and effectively. By eliminating the chaos of phone calls and manual logs, AskLettie allows landlords to focus on managing their properties rather than getting bogged down in administrative tasks. With an easy-to-use web dashboard, landlords can quickly log property details, invite tenants, and rely on Lettie to manage all incoming requests. This ensures compliance with upcoming regulations and creates a complete audit trail, providing peace of mind and enhancing the tenant experience.

Features of AskLettie

24/7 Tenant Triage

AskLettie handles tenant maintenance requests at any time of day through WhatsApp, ensuring that issues are logged and triaged instantly. This feature saves landlords valuable time and reduces the frustration associated with manual handling of requests.

Centralised Evidence Locker

This feature allows landlords to attach important documents such as repair invoices and gas safety certificates securely. With all necessary proof stored in one central location, landlords can easily access compliance documentation when needed.

Automatic Audit Trail

Every interaction between tenants and AskLettie is automatically logged in a time-stamped, un-editable format. This automatic audit trail ensures that landlords have a complete record of actions taken, essential for demonstrating compliance with regulatory requirements.

1-Click Legal Reports

Landlords can instantly generate clean maintenance reports for any tenant or property with just one click. This feature simplifies the process of preparing audit-ready data, making it easier to address compliance concerns proactively.

Use Cases of AskLettie

Streamlining Maintenance Requests

Landlords can utilize AskLettie to manage tenant maintenance requests seamlessly. With 24/7 availability, tenants can report issues whenever they arise, significantly reducing delays in response times.

Enhancing Tenant Communication

AskLettie acts as a bridge between landlords and tenants, facilitating clear communication through a familiar platform. This leads to improved tenant satisfaction and less frustration related to slow response times.

Simplifying Compliance Management

With features such as the Centralised Evidence Locker and Automatic Audit Trail, landlords can focus on managing their properties while ensuring they remain compliant with the latest regulations, such as the upcoming Renters' Right Act.

Reducing Administrative Burden

By automating the logging and triaging of maintenance requests, AskLettie significantly reduces the administrative workload for landlords. This allows property managers to focus on other essential tasks without getting overwhelmed by manual processes.

Frequently Asked Questions

How does AskLettie handle tenant requests?

AskLettie automates the triage of tenant maintenance requests through WhatsApp. It logs every request and provides immediate responses, ensuring efficient handling of issues.

Is it easy for tenants to use AskLettie?

Absolutely. Tenants can access AskLettie via WhatsApp, a platform they are already familiar with. This seamless integration makes reporting issues straightforward and hassle-free.

What kind of reports can I generate with AskLettie?

Landlords can generate maintenance reports with one click, providing a clear and concise overview of all tenant requests and actions taken, which is crucial for compliance purposes.

Can AskLettie help with compliance issues?

Yes, AskLettie is designed with compliance in mind. It creates an automatic audit trail of all tenant interactions and allows landlords to store important compliance documents in one place, making it easier to demonstrate adherence to regulations.