Twig

About Twig

Twig is an innovative AI assistant designed to transform customer support by providing instant resolutions to user queries. Targeted at businesses, Twig integrates with existing SaaS platforms, offers reliable fact-based information, and remembers user interactions to enhance customer experience, reducing response time significantly.

Twig offers flexible pricing plans tailored to diverse business needs. Starting at $500 per month, users gain access to essential AI features, while higher tiers provide increased AI responses and customizable options. Upgrading unlocks additional functionalities, ensuring teams leverage the full potential of Twig's capabilities.

The user interface of Twig is designed for simplicity and efficiency, creating a seamless experience for support teams. Its intuitive layout facilitates quick navigation through features, enhancing user engagement. Unique components, including contextual response templates and integrated analytics, enable users to maximize productivity with ease.

How Twig works

Users interact with Twig by first onboarding through a straightforward setup process, where they customize preferences. Once integrated into their SaaS applications, users can rely on Twig for immediate responses to customer inquiries. Its AI capabilities allow it to fetch data and take actions autonomously, while support agents can step in if needed, ensuring high-quality service at all times.

Key Features for Twig

Instant Query Resolution

Twig’s instant query resolution feature allows businesses to provide immediate answers to customer inquiries. By utilizing advanced AI technology, Twig enhances customer experience and accuracy, ensuring users receive reliable information based on trusted sources, making it a vital tool for efficient customer support.

Session Memory

The session memory feature of Twig remembers user interactions across sessions, enabling personalized customer experiences. By recalling past queries and preferences, Twig improves response quality and ensures that users feel understood and valued, thereby enhancing overall satisfaction with support services.

Built-in Knowledge Base

Twig's built-in knowledge base allows users to create templated responses, ensuring quick and accurate replies to common inquiries. This feature not only streamlines responses but also empowers support teams to maintain consistency and efficiency in customer communications while managing knowledge effectively.