Open

About Open

Open is an advanced AI customer support platform aimed at streamlining corporate interactions. With automated assistance, it can manage a vast quantity of customer inquiries, reducing the reliance on human agents. Featuring empathetic responses, Open resolves complex issues efficiently, transforming customer service with significant cost savings.

Open offers a competitive pricing model that is 12 times cheaper than traditional options like Zendesk. Its flexible payment options allow businesses to pay only for actual usage. By upgrading to Open, users benefit from a robust AI solution that enhances efficiency and elevates customer support experiences.

The user-friendly interface of Open enhances the browsing experience with a cohesive design. It integrates essential functions seamlessly, allowing users to navigate through AI-powered tools effortlessly. This layout ensures ease of access to features that augment customer support operations, making Open a practical choice for businesses.

How Open works

Users start by onboarding with Open, integrating the platform into their existing support systems. They can set up automated responses for common inquiries and utilize the AI’s capabilities to manage complex issues. The platform's intuitive dashboard allows easy access to support channels while ensuring exceptional user experiences, ultimately boosting customer satisfaction.

Key Features for Open

AI Autopilot Customer Handling

Open's AI Autopilot feature allows businesses to handle support inquiries seamlessly. By resolving 60-80% of questions efficiently, Open empowers companies to maintain empathetic communication with customers, significantly reducing the need for extensive human involvement and enhancing overall service efficiency.

Multichannel Support Integration

Open offers integrated multichannel support across web, phone, and email. This key feature enhances customer interactions by providing seamless communication pathways, ensuring that users receive timely assistance regardless of their preferred contact method, ultimately driving customer satisfaction and loyalty.

Human Handoff for Complex Issues

With Open, complex issues are escalated to human agents seamlessly when necessary. This unique feature ensures that while AI handles standard inquiries, knowledgeable humans step in for more complex resolutions, maintaining high service quality and customer satisfaction.