Desku

About Desku

Desku is an all-in-one AI-powered customer service platform designed to streamline support interactions for E-commerce and SaaS businesses. It enhances user experience through automation and smart communication, enabling companies to deliver exceptional customer support while boosting agent productivity.

Desku offers a transparent pricing structure with a free plan and subscription options starting at $19/month. Each tier provides various features that enhance customer service capabilities. Upgrading not only unlocks more advanced functionalities but also significantly improves overall service efficiency.

Desku features an intuitive user interface that creates a seamless browsing experience, making it easy for users to navigate. With a clean layout, integrated communication tools, and a straightforward setup process, Desku ensures users can efficiently access all customer service functionalities.

How Desku works

Users interact with Desku by starting with a simple onboarding process where they migrate existing data into the platform. After setup, they can easily explore features like automated responses, real-time chat, and AI-driven ticket management, streamlining customer support while enhancing communication effectiveness.

Key Features for Desku

AI-Powered Chatbot

The AI-powered chatbot is a standout feature of Desku, allowing businesses to automate customer support responses seamlessly. This tool provides 24/7 assistance, enhancing user engagement and satisfaction while freeing team members to focus on complex inquiries, reinforcing Desku's commitment to efficiency.

OmniChannel Communication

Desku's OmniChannel Communication feature allows support teams to manage all customer interactions across multiple platforms in one place. This capability ensures a unified approach to customer engagement, enhancing team collaboration and providing customers with seamless and consistent responses tailored to their needs.

Knowledge Base Creation

Desku's easy-to-use Knowledge Base Creation tool empowers users to build comprehensive self-service resources. By enabling businesses to equip customers with relevant information, this feature reduces repetitive queries, enhances user satisfaction, and positions Desku as a valuable asset in customer support strategy.