Deflekt.ai

About Deflekt.ai

Deflekt.ai is an innovative solution designed to streamline customer and coworker support by automating replies across various channels. Users benefit from reduced ticket volumes, efficient response handling, and easy configuration. Ideal for businesses aiming to enhance support efficiency, Deflekt.ai effectively takes on first-line inquiries.

Deflekt.ai offers a range of pricing plans starting with a Free Trial allowing basic functionalities. The "Grow" plan at $17/month provides access to 3 projects and 1,000 documents, while the "Pro" plan at $67/month includes 10 projects and 5,000 documents. Users can explore all features to find the best fit.

Deflekt.ai features a user-friendly interface that ensures seamless navigation across its functionalities. The layout allows users to easily configure support channels and access automated replies, streamlining the support process. With customizable elements, it upholds a brand's identity, enhancing user experience through intuitive design.

How Deflekt.ai works

Users begin by signing up for Deflekt.ai and setting up their support channels. Onboarding is quick, taking just 5 minutes. They can then configure the platform to integrate with existing helpdesk solutions and input documentation. Through a simple interface, users activate channels such as web chat, email, and Slack, then monitor conversations and refine responses based on analytics, ensuring an efficient support experience powered by automation.

Key Features for Deflekt.ai

Automated Response Generation

The automated response generation feature of Deflekt.ai allows businesses to handle up to 50% of inquiries without human intervention. By leveraging a comprehensive knowledge base, it efficiently addresses customer and coworker questions, enhancing support team capacity and ensuring prompt replies to common issues.

Customizable Support Channels

Deflekt.ai enables users to customize support channels according to their branding and localization needs. Each project can be tailored to use specific texts, ensuring that responses match the company's tone and style, enhancing user engagement while maintaining brand consistency.

Human Support Integration

Deflekt.ai features seamless integration with human support, allowing users to escalate complex inquiries easily. Customers always have the option to connect with a human representative, ensuring no question goes unanswered and providing a smooth transition when automated replies are insufficient.