Cresta AI

About Cresta AI

Cresta AI is designed to transform contact center performance through generative AI technology. By analyzing conversations and providing real-time guidance, it enhances agent efficiency and improves customer experiences. With a focus on training AI models tailored to specific business needs, Cresta AI streamlines operations and boosts engagement.

Cresta AI offers tiered pricing plans that cater to various business sizes and needs. Each plan includes features like real-time coaching and automation tools, with premium tiers providing enhanced support for larger enterprises. Upgrading unlocks additional insights and customized solutions, making it suitable for businesses aiming to boost performance.

Cresta AI features a user-centric interface designed for seamless navigation and efficiency. Its intuitive layout allows users to easily access real-time insights and coaching tools. The platform's responsive design ensures a smooth experience, encouraging agent engagement and making it simple to leverage generative AI capabilities effectively.

How Cresta AI works

Users start with Cresta AI by onboarding their data to train customized AI models. Once set up, agents can engage with the platform during calls, receiving real-time coaching and insights. The easy navigation and user-friendly interface ensure that teams can efficiently access tools that enhance performance and improve customer interactions.

Key Features for Cresta AI

Real-time Coaching

Cresta AI's real-time coaching feature empowers agents with immediate, actionable feedback during customer interactions. This unique functionality enhances agent performance by providing tailored guidance that evolves with each conversation, enabling users to optimize communication and drive successful outcomes in real time.

No-code AI Deployment

Cresta AI offers a no-code command center that allows users to train and deploy AI models seamlessly. This feature enables non-technical leaders to turn insights into actionable workflows without the need for coding, streamlining the deployment of AI solutions tailored to specific business processes.

AI-native Quality Assurance

The AI-native quality assurance feature in Cresta AI ensures that every conversation is reviewed and scored automatically. This advanced capability highlights skill gaps and provides targeted coaching, helping teams maintain high standards and improve performance effectively and efficiently.